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Paws2Heaven Staff
Need help with anything? Can't find your dog or cat breed in the pet cremation urn you want? Click and let us help
Have questions? Search our Knowledge base or click above to chat with us live. If we are off line please leave a message

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Pet Loss Support

- Burial Urns

- Articles On Pet Loss

- Caskets

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Another Comment?
Pugsly 4-1-2007

I couldn't stand the thought of my baby being buried in the ground so I began my search for urns on the internet and I had no ideal that I would find something so lovely and perfectly fitting for my beloved pug Pugsly. The Cremation Urn is beautiful and I thank you for accommodating me with next day delivery of my Pet Urn. Pugsly rests comfortably on our fireplace mantel and I have created a memorial much like your cat Benny's memorial with the Angel light that is holding the dove...keeping vigil over Pugsly final resting place. Thank you again for all the care you put into Pugsly's Urn
 

Tim Q.

More customer comments

Cocker Spaniel Memory Candle

For a limited time only get a free jar candle with the purchase of Our Pet Parlor Memorial Candles. Choose from over 250 cat and dog angels. Click picture to go ordering section, the price of the jar candle will be removed once you put the candle in your shopping cart. To read more click here


                          

                          

Hello and welcome to our help center.  Paws2Heaven is committed to the highest level of customer satisfaction.  That is why we offer customers numerous ways to get their questions answered and find the help and support they need.

 

You can view the status of your order and also track your shipment in route by logging in above.  You will see a pink login button below the company banner at the top of the page just below the dog angel.  Click this button to enter your email and password if you have already registered.  In order to view your order status or track a package you do not have to register with our system however, by registering you will have full access to many useful tools such as saving products that you are interested in to a wish list, you can even email the wish list to a friend or yourself for future reference.  Additionally, you can save items in your cart to view later if you do not wish to purchase immediately.  If you add a personalized item into your shopping cart (such as a pet urn with an engraved plate) and you decide to save the cart instead of checking out your engraving request will not be stored. 

Please use this link (click here) to check the status of your order if you do not wish to register.  You will need to provide your email address and order ID number.  You can track your package by using this link (click here) Note: will be updated soon (thank you for your patience and understanding while one of the Paws2Heaven's felines works on this. 

 

On Line Support Options

 

You can search our Knowledge base by clicking on the knowledge base link under the customer service header on the left hand side of your screen.  You should see a dog with moving wings under the customer service header.  Our Knowledge Base is under construction however, the cat should be done working soon. 

 

 

In the Knowledge Base you can  find answers to some of the questions you man have.  Such as what size pet urn should you order, there is also a list of personalized engraving sayings you many wish to use.  You can see samples of custom work designed by our talented artisans.  We offer you numerous ways to customize your pet memorial to reflect the personal relationship shared with your pet for a lifetime.

 

 

 

Click Button  below to talk with us live about your questions or concerns. If we are off line leave us a message and we will get back to you as soon as possible. Due to the ill regularity of email you may wish to  contact us by calling 1-614-425-PAWS(7297)

 

Need help with anything? Can't find your dog or cat breed in the pet cremation urn you want? Click and let us help

 

 

 

Email Us with any questions by clicking the Icon below

We would love to hear your comments

 

 

 

Call us toll free at: 1-866-566-PAWS(7297)

                                      1-614-766-PAWS(7297)

         Fax or call us at: 1-614-791-PAWS(7297)

Reach us by cell phone at: 614-425-PAWS(7297)

 

 

 

Contact us by mail: 

        Paws2Heaven LLC, P.O. Box 4444, Dublin, OH 43016

       SupportOne@Paws2Heaven.com

 


 

Below you will find some answers to common questions

Q: Can I search products such as pet urns according to my pet breed?
A: We are currently updating our website to better serve our customers, soon you will be able to browse all products that we currently carry by clicking on your breed name. You can use this link (click here) when everything is updated

Q: Can I have my urn shipped directly to my cremation facility?
A: We will ship your urn directly to your cremation facility. During the checkout process you will have the opportunity to provide a "Ship To" address. Just put your cremation facility's information.

Q: Can I have my cremation facility place the remains in the urn?
A: In most cases your cremation facility will gladly put the remains in your urn for you.

Q: Can I have my urn shipped directly to my cremation facility?
A: We will ship your urn directly to your cremation facility. During the checkout process you will have the opportunity to provide a "Ship To" address. Just put your cremation facility's information.

Q: Can I have my cremation facility place the remains in the urn?
A: In most cases your cremation facility will gladly put the remains in your urn for you.

Q: Can I have my urn shipped directly to my cremation facility?
A: We will ship your urn directly to your cremation facility. During the checkout process you will have the opportunity to provide a "Ship To" address. Just put your cremation facility's information.

 

Choosing Your Urn 

 Find the proper size. Determine how much your pet weighed at the time of death. You will need 1 cu/in per pound at the time of death.

Determine where you will display the urn. We recommend you choose an urn that will fit into the surrounding which it is placed as a subtle reminder of your companion

Q: Can I have my cremation facility place the remains in the urn?
A: In most cases your cremation facility will gladly put the remains in your urn for you.

Q: Can I have my urn shipped directly to my cremation facility?
A: We will ship your urn directly to your cremation facility. During the checkout process you will have the opportunity to provide a "Ship To" address. Just put your cremation facility's information.

Q: How do I transfer ashes into an urn?
When cremated remains are returned from a funeral home or crematory, they are usually contained in a temporary container made of plastic or cardboard.  Inside that container the cremated remains should be contained in a plastic bag that has been fastened with a twist tie.  The ashes can be transferred to a new bag that will line the urn, or transferred directly in to the urn if you so desire.
If you desire to have the urn sent directly to the funeral home or crematory, please let us know and they will to transfer the ashes for you.

Q: How long will it take for my order to be received?
Most urns are in stock and shipped by UPS, Federal Express or Priority Mail. Normal delivery time is 3-5 days.  If you need the urn quicker, we will do our best to accommodate your request.  For next day delivery there is an additional $54.95 charge and for 2 day delivery the charge is $39.95.

 

 

 
 

        

 

Pet Cremation Urns Vase Styles

Vase Pet Urn


 Beagle Memory Candle 
Click photo to see our memorial candles


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Pet Urns For $100.00 Dollars And Under

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Rainbow Bridge Picture Frame